RESOLVED!

Well, sort of....

I chased them up again with a short and sweet email on the 9th February as I still had not heard anything since the 29th January. 

From a customer service (har har) point of view it would have been nice to get a "Hi, sorry, we are still looking into it" but I should know by now not to expect such things from Sony.

I got this email today

Hi Thanks for your recent contact with PlayStation Support. I can confirm that we have had an update from our investigation team in regards to your case. A file for the content has been placed at the top of your downloads lists. I hope this helps, but if you have any other questions please call PlayStation Support using the contact details below. Thank you, Management Team / Product Specialist PlayStation Support Could this be it? Could they have finally sorted it? Well, yes, to a certain extent but let me explain... I'm no longer a Playstation Plus member (and dont intend to be again due to this nightmare) but when I was, I downloaded 'Harry Potter' for the Vita when it was on PS Plus. They have given me the Vita one, not the PSP one. Sigh...Shall I bother querying it? To be honest, no. So here ends my saga with Playstation Support. I never contacted the game publisher as they suggested (which was bollocks) and never rang them back. I'll keep this blog up.

Chased them by email yesterday. Still nothing. Off course, it could be said that I'm being impatient but hey, why not.

Meanwhile, another blog has appeared

Talesfromsonycs.blogspot.co.uk

I don't intend to buy anything from PSN until it's sorted. They won't care of course as they have sold 50 million million consoles.

I haven't got a PS4 or Xbox one yet. Seriously considering whether jump ship and get an Xbox one

Still no reply from Sony. Meanwhile, here's another person with problems

http://remjohn.tumblr.com/post/105950714877/sonys-attitude-to-fraud-theyll-call-you-a-liar