Am I getting somewhere?

This is an email from Sony Computer Entertainment Europe. Hi Thanks for your e-mail about PlayStation. We understand one of the games is missing from the pack and we are looking into the matter for you. One of our team will be in touch with you shortly to discuss it with you further. In the meantime, if you have any further queries, please contact PlayStation Support using the contact details below or by replying to this e-mail. Thank you, PlayStation Support